Jan 3, 2023 · Release Date Severity Options Synaptics Touchpad Firmware for Windows 11 (Version 21H2 or later), 10 (Version 1809 or later) - ThinkPad 1. 59 for Windows 10 The Synaptics Gesture Suite driver is now equipped with scrybe gesture workflow technology - the next generation in touchpad-based PC interfaces. And it won't work until I downgrade that particular driver. Sep 3, 2025 · If you want to download the Synaptics touchpad driver on Windows 11, you can head to your device manufacturer website and find it there. You can fix Synaptics SMBus touchpad issue by changing the value of Registry key related to it. 31 but a support thread it should be 19. My Touch-pad isn't working anymore (it was fine yesterday and I don't - 7284671 Mar 25, 2019 · The mouse works fine, but I cannot roll back the SMBus driver to an older version. I've been trying to install the latest Synaptics touchpad driver, but it seems it's not available for Windows 11 on the HP official webpa Apr 12, 2021 · My Synaptics touchpad driver disappeared. 1 on SMB Port Touchpad driver: v 19. Mar 2, 2022 · In this guide, we will show you the steps to fix the missing touchpad gestures issue (missing Synaptics SMBus Touchpad drivers) on your Windows 11 PC. Jul 21, 2020 · But there is a yellow indication mark on Synaptics SMBus TouchPad driver from Devices Manager On opening it is showing : "This device is not present, is not working properly, or does not have all its drivers installed. 815 However, the touchpad is laggy in that about every 2 secs the mouse response stops for a split second then off it goes again and so on The current driver is 19. I have an HP Envy 15 Notebook and the touchpad is not working. I can find it in Device Manager if I click show Hidden devices. Enable touchpad via Function Keys, reinstall driver, or perform a full factory restore. So now I have a piece of paper taped over the touchpad because HP's fanc May 10, 2020 · Synaptics SMBus TouchPad driver update? Hi, I have just upgraded an HP 15-af156sa laptop to 1909 18363. Model: HP Spectre x360 Convertible 13-ae0xx I've tried reinstalling the synaptics SMBus clickpad but it still doesnt work, so I'm looking for a direct link to a touchpad driver for my device model. Try installing the Microsoft precision touchpad driver: Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. And this is my Synaptics Driver condition When i update my drivers the mouse cursor completely disappears for the screen and forces me to roll back to previous version. exe there is SynTPEnhService. I have rolled back the Synaptics touchpad driver, uninstalled the Synaptics touchpad with no success, including the Synaptics SMBus driver. We would like to show you a description here but the site won’t allow us. Sep 5, 2017 · To fix Synaptics Touchpad Not Scrolling issue in Windows 10, just follow these steps. The SMBus clock is defined from 10 to 100 kHz while I²C can be 0–100 kHz, 0–400 kHz, 0–1 MHz and 0–3. Oct 24, 2025 · Many users use Synaptics Touchpad, however, various issues can appear with this device. Recommended: Driver updates keep your computer running at optimal performance. Apr 3, 2018 · It worked for me. I have tried a reboot with all non-Microsoft services turned off to check Nov 17, 2025 · If your touchpad is not working on Windows 11, the problem can be caused by a recent update, driver issues, or disabled settings. exe Windows service running. I will be glad to assist you. Which is a pain, because I like the ability to toggle between the mouse and touchpad, but even better I like the feature of turning off the touchpad when a mouse connection is detected. Using windows 10. As I do not have a mouse, I'm unsure about uninstalling and reinstalling the driver. Try to fix touchpad problems in Windows by updating drivers using either Windows Update or Device Manager or by reinstalling the touchpad. Here is a picture of it. This will open up the Regedit window. Here is the fix to its commonly occurring driver issue. Check Synaptics Control Panel. And after that my synaptics touchpad stopped working, and… Oct 20, 2018 · Hello, Tell me when the driver Synaptics SMBus TouchPad Drivers will be adapted to the system Windows 10 build 1803? Or suggest which driver is compatible with this version of the system. After the update, everythin Sep 8, 2024 · SYNAPTICS SMBUS TOUCHPAD NOT WORKING - 9175411 Hi @SUHAIB1807, Welcome to the HP Support Community. I see that you are facing an issue with the touchpad on your Laptop. How do I fix this? Nov 25, 2024 · This post gives you a detailed guide on Synaptics touchpad driver Windows 11 download, install and update. After the update, everythin Mar 15, 2021 · If I check "Show hidden devices", it then does show up (Synaptics SMBus ClickPad), but with a small yellow "alert" triangle over the icon. The device status is that it's "working properly" and hardware/device troubleshooting does not detect any issues. The touchpad can be used as a pointer and to right click on a link but that appears to be it. The mouse still works, but whenever I disconnect it the cursor disappears and clicking the touchpad or tapping it or using it in any way, doesn't do anything. OS edition: Windows 10 Home Version: 1709 OS Build: 16299. This is HP’s official website to download the correct drivers free of cost for Windows and Mac. TouchPad ™ Family It’s not enough just to be the acknowledged pioneer in touchpad technology. May 19, 2025 · I have got a HP laptop 15-da0327tu, Windows 10(64x bit) . Touchpad drivers help the touchpad of your system to communicate with the firmware of the system. My battery has been patched. 10. 4. . Then the touchpad should scroll properly again. I did try the SMBus kexts for it but they did not work or perhaps I wasn't able to install them properly (VoodooRMI). What should I do? Apr 11, 2022 · Solved: There was a recent update to windows10 from version 20H1 to 21H2. Synaptics has relentlessly built upon its over two decades of touchpad innovation and market leadership, developing products based on such groundbreaking best in class technology as force navigation, palm check algorithm, and security. Dec 26, 2025 · Installing the correct Synaptics Touchpad driver on Windows 11 is essential for ensuring your touchpad functions smoothly and features like multi-touch gestures, scrolling, and right-click enhancements work properly. 3. Windows settings - 8455161 May 16, 2020 · Hi there! I upgraded my faulty touchpad driver from synaptics to SMBus a few weeks ago. Moving the mouse onscreen become so slow, I tried reinstalling the driver but it didn't work and when trying to open Syntouchpad app I get this message : "This application is not supported in this system. Also note that the latest VRMI can now work with VPS2Trackpad to reset the trackpad into SMBUS mode, just make sure that your SMBUS is controlling the trackpad with linux or check in Synaptics Touchpad Driver for Windows 10 (64-bit), 8. My previous computer, a Dec 2, 2018 · In General under Synaptics SMBus TouchPad Properties, it states that "This device is working properly. (Code 24)" If I click on "Update Driver" it says that the driver is up to date. 5 (IOBit) to upddate the touchpad driver to latest version 19. Optional: Optional updates are not required for the system, but may be useful when resolving issues. I booted it up one day about a week ago and it was not responsive. 1 (64-bit), 8 (64-bit) - Notebook In This Article Compatible Devices Compatible Operating Systems What's More Oct 26, 2019 · I don't know if this is the right place to post this so I am sorry if it's not. What should I do? Dec 26, 2025 · Installing the correct Synaptics Touchpad driver on Windows 11 is essential for ensuring your touchpad functions smoothly and features like multi-touch gestures, scrolling, and right-click enhancements work properly. Installing the generic drivers may fix your issue because sometimes we have the latest drivers but we still get errors, for that we recommend you to install generic drivers via device manager, to install follow the steps below. 2. Also supports silent installation. 35. Jul 28, 2019 · The Synaptics USBus TouchPad on my HP EliteBook 840 G3 Notebook recently stopped working. 11. I`ve figured out, - 9437593 Feb 20, 2025 · ISSUES: - I recently found answers to Synaptics touchpad issues, that are not on this forum - Lost user settings: momentum glide, pinch zoom, 2 finger slide for scroll, etc [called Synaptics Touchpad Enhancements] + Difficulty opening Synaptics Control Panel, and when open it, a dialogue box mentio Jan 24, 2019 · In which case it lists "Synaptics SMBus TouchPad" with a yellow warning triangle over it. 128 You can always undo the system restore if there are issues - see the Feb 17, 2020 · I am unable to disable the touchpad when using a mouse, nor adjust other settings for the touchpad. Export Control and EULA Use of any software made available for download from this system Jan 29, 2025 · Hello community! After the upgrade to Windows 11, version 24H2, my touchpad is working pretty slowly, and I can't move it easily (as it has some kind of lag). Nov 19, 2015 · Proceed with the installation. 37. Sep 11, 2022 · I have HP Laptop - 15-di0001tx and windows 10 64 bit version 21H2, my touchpad is not working and I can't see touchpad driver anywhere under mice and other pointing devices in device manager (even after enabling 'show hidden drivers' option). Jan 28, 2021 · Note:- I have Synaptics SMBus Touchpad and i don't have HID-complement mouse As u can see that's my Device Manager tab, And its factory given state. Step 2: In the left pane of Regedit window that opens, look f Install Generic Drivers. I was looking for an OSX style touchpad gesture to switch between them. Jan 16, 2018 · Package WinZIP self-installing ZIP file. Its been 2 months or even more since this thing last worked . " And under Hardware it still says that message for "Device status" and says that it's "Location" is "plugged into PS/2 mouse port" Synaptics wasn't able to update the touchpad drivers to work with the new Windows again, so some people can't even scroll using their touchpad and the cursor is stuttering over the screen. 6 inch G9 Notebook PC. As it turned out the problem with Synaptics touchpad is very common, forums are full of complains about two-fingers scroll is not working on Windows 10 or pinch zoom is not working. I tried downloading a whole lotta drivers none worked most of em says OS version not supported and 1 that did work s Mar 25, 2025 · My laptop touchpad recently stopped working. This video covers performing resets, updating the drivers, and t Nov 17, 2025 · Synaptics revolutionizes human-device interaction with advanced touch, display, biometrics, AI-enhanced video, vision, audio, speech, and security technologies for superior digital experiences. May 17, 2023 · The touchpad of my hp laptop suddenly stopped working yesterday and when I check the device manager, at first it was not showing then I clicked show hidden devices then it showed but it's now showing that danger sign on it and i dont know what to do. This guide covers step-by-step solutions for common touchpad problems on Lenovo, HP, Acer, and ASUS laptops, including how to enable it, update the driver, and use the on-screen alternative if needed. Ensure the Touchpad toggle is turned On. Since the update, my Synaptics SMbus touchpad doesn't work the way it did - 8348017 Aug 28, 2017 · I used Drive Booster 4. In General under Synaptics SMBus TouchPad Properties, it states that "This device is working properly. Apr 12, 2020 · So I recently used Windows Update to move to 1909 build 18363 and used HP Support Assistant to ensure all the various drivers were uptodate including the Synaptics Touchpad drivers to 19. 437 MB 3972349 Windows 10 (64-bit) Windows 11 (64-bit) Sep 22, 2025 · Synaptics HID-compliant Touch Pad Device HID-compliant Touch Pad HID-compliant mouse I'm on Windows 10 22H2 64-bit and I've been informed that my laptop is not eligible for Windows 11 updates,. When I right click it for Properties, the Device status reads as "This device is not present, is not working properly, or does not have all its drivers installed. Currently on my hackintosh, i have voodoops2controller. Check Touchpad Settings. Mar 6, 2020 · I have a HP Pavilion 14 (ce3004tx) that uses a Synaptics SMBus ClickPad, the pad has been working fine since I got my laptop months ago. 4 MHz, depending on the mode. I have tried the following things: Mar 25, 2025 · My laptop touchpad recently stopped working. Mar 12, 2023 · The newer Elan/Synaptics driver seems to break the touchpad settings so that you cannot turn the touchpad on/off or use various scroll options. Thank you. All other touch gestures are working except for the one-finger/edge scroll. I can then see - 9301349 Fix Touchpad Error Code 10 A Request For The HID Descriptor Failed This Device Cannot Start On Windows 11/10 PCStep 1) Check if touchpad is on in Windows Set Synaptics Trackpad works flawlessly (with multi-gestures). Support device: Synaptics Touchpad Critical: Update can prevent significant problems, major malfunctions, hardware failure, or data corruption. May 14, 2024 · Troubleshooting for Touchpad not working. My problem is twofold, one I do not like/need touchpad, the other is my wrist always ends up on the pad or brushing against it, causing unattended actions to happen. Dec 16, 2015 · Synaptics TouchPad require SynTPEnh. 17. Can also be unZIPped using WinZip, PKUnZip or equivalent. Jun 3, 2025 · If your Synaptics SMBus Touchpad is visible in Device Manager but not functioning or configurable, here are a few steps to help resolve the issue: Check Touchpad Settings in Windows Go to Settings > Bluetooth & devices > Touchpad. Download the latest drivers, firmware, and software for your HP 250 15. Jul 30, 2022 · Hamza is a certified Technical Support Engineer. As soon as the driver is updated and I restart the laptop the touchpad becomes dead. It is "on" in touch pad settings and enabled when I check the mouse properties. When I'm using my touchpad to click or double click, sometimes the cursor would jump off to the Sep 12, 2022 · I have HP Laptop - 15-di0001tx and windows 10 64 bit version 21H2, my touchpad is not working and I can't see touchpad driver anywhere under mice and other pointing devices in device manager (even after enabling 'show hidden drivers' option). However, when I try to update this device's driver, it tells me that it can't be updated and that Synaptics SMBus TouchPad Driver update is forbidden by system policy. Synaptics touchpad stopped working To diagnose this we will do some easy steps, before we get Nov 25, 2024 · This post gives you a detailed guide on Synaptics touchpad driver Windows 11 download, install and update. We happened to face the same problem and as it turned out the problem might be not in your Windows 10, but in the new Synaptics drivers. Right clicking its properties says "This device is not present, is not working properly, or does not have all its drivers installed. I can then see - 9301349 Apr 24, 2020 · Since 1 week, whenever I start up my computer, the Synaptics Touchpad Driver won't start up automatically, and I have to manually go to Touchpad Settings in Control Panel, open Extra settings for the driver to be activated. Your Synaptics touchpad might be disabled from the Control Panel, if it’s disabled then you are no longer to use your touchpad until it is enabled, to check your synaptic touchpad. Two - Registry Edits I have a synaptics SMbus touchpad. 47 dated 21/8/19 (SP100845 - Synaptics SMBus Clickpad) I uninstalled the TouchPad settings app from MS sto Oct 27, 2024 · My Hp Omen Synaptics Driver isn't working after The Windows Update V 24H2. Thanks! Nov 12, 2024 · Are you frustrated about your touchpad missing from Device Manager and have no clue of how to fix that? Don't worry, we’re here to help. To understand the issue and help you, please share the details listed below: Note: Do not share any of your personal information such as serial number, phone Apr 3, 2018 · It worked for me. scrolling does not work and when I tap it does an annoying right-click. Some laptops have an SMBUS chip but does not communicate or control the trackpad, so the only mode it will work with is either PS2 (or I2C, if it's I2C wired). Update Your Drivers. If the option is missing, proceed to the next steps. Many SMBus devices will however support lower frequencies. 193 29Nov17 (AFTER I restored the system to the 2018-04-22 point) Pending WU Driver Update: Synaptics - Mouse - 3/14/2018 12:00:00 AM - 19. Synaptics is the largest touchpad developer in the world and usually used with Windows 10. Touchpad issues can come from the hardware or drivers that are powering it in windows, several users reported that their Synaptics touchpad stopped working. The last update was installed way back in September for this driver, so there is some other issue. May 19, 2025 · It sounds like you are facing persistent issues with your Synaptics SMbus touchpad on your HP laptop. It uses a Synaptics SMbus touchpad driver plugged in PS/2port . It had Synaptics SMbus touchpad driver before but now its Apr 7, 2021 · A bad Synaptics SMBus Driver can either cause your laptop touchpad to completely stop working or touchpad scroll to stop working. Nov 17, 2025 · Synaptics revolutionizes human-device interaction with advanced touch, display, biometrics, AI-enhanced video, vision, audio, speech, and security technologies for superior digital experiences. Click for silent/unattended installation instructions. 371 H/W: MSI GE72VR 6RF Touchpad device: Synaptics TouchPad V1. " And under Hardware it still says that message for "Device status" and says that it's "Location" is "plugged into PS/2 mouse port" This package install the Synaptics Touchpad Firmware Critical: Update can prevent significant problems, major malfunctions, hardware failure, or data corruption. Please see below: Any guide saying to disable settings in the mouse pane won't work for me. Description ***NOTE*** This software package is part of the pre-installed software for the applicable products. In the course of this, I uninstalled the factory Synaptics drivers using "Programs and Features" in the control panel. Thank you for posting your query. Try one way to get a driver for your PC. I immediately updated it using the Windows Update setting. According to users, their Synaptics Touchpad is disabled on startup, and in this article we'll show you how to fix that. Aug 13, 2022 · I need to replace the drivers for Synaptics SMBus Touchpad and Mouse. 437 MB 3972349 Windows 10 (64-bit) Windows 11 (64-bit) Synaptics is the largest touchpad developer in the world and usually used with Windows 10. Mar 27, 2021 · My Synaptics SMBus Touchpad isn't working at all and I've tried updating the driver through the "Device Manager" but it still won't work and just says "This device is not present, is not working properly, or does not have all its drivers installed. However, the trackpad buttons are not working. Moving the mouse onscreen become so slow, I tried reinstalling the driver but it didn't work and when trying to open Syntouchpad app I get this message : "This application… Sep 25, 2019 · Hi, I have the HP Spectre x360 - 13t-ae000 CTO which I bought refurbished off Newegg near the beginning of the year. My touchpad on my HP Laptop 15-db0xxx just stopped working today. After the downgrade, the touchpad st May 5, 2022 · I have an HP laptop, serial number 8CG8360CFJ. I… Attempted Solutions One - Disable PalmCheck, SmartSense, etc My laptop does not have a "ClickPad", "Synaptics", "DeviceSettings" or other touchpad-specific settings tab in the mouse page. If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. My touchpad was working fine until I updated my touchpad driver using device manager. Jul 27, 2015 · This package contains the Synaptics Touchpad driver. If I open the device properties, the device status is listed as "This device is not present, is not working properly, or does not have all its drivers installed. 41 or later Apr 11, 2022 · Solved: There was a recent update to windows10 from version 20H1 to 21H2. It all seemed to be fine until about 3 days ago, when suddenly it did not register the left-handed button switch. exe running along with drivers to make two finger scrolling. Jul 14, 2025 · Solved: HI, I`m using win 11 on my hardware for ~2y. (Code 24)". 128 You can always undo the system restore if there are issues - see the We would like to show you a description here but the site won’t allow us. But after some days I got a new trackpad driver update but it failed to install. This package install Synaptics ThinkPad UltraNav Driver Critical: Update can prevent significant problems, major malfunctions, hardware failure, or data corruption. The touchpad on the latest iteration of the OS is capable enough to perform quite a few nifty gesture tricks. 31. Does anyone know if there's a way to fix this or if I'll need to keep using a wired mouse for the foreseeable future ? Aug 28, 2017 · I used Drive Booster 4. Recently the gestures in Windows 10 stopped working (two-finger scroll, three-finger swipe to switch apps, etc) but the move and click functions are fine. It’s very easy; here’s how to do it: Step 1: Press Windows + R keys simultaneously to open the Run box. In the Run box, type regedit and then press Enter. The reason behind Synaptics SMBus touchpad not working could be a faulty driver, latest Windows 10 update messing with your driver, or some other reason. Follow step-by-step instructions. Synaptics wasn't able to update the touchpad drivers to work with the new Windows again, so some people can't even scroll using their touchpad and the cursor is stuttering over the screen. Methods to Resolve Touchpad Functionality Issues If the touchpad firmware update process is interrupted, it may result in issues such as the touchpad not functioning properly. I followed the instructions on the second part of Get Mac-Like Scrolling and Gestures on a Windows Laptop to try and get a custom Synaptics driver working. The pointing works and so do the gestures but the trackpad buttons do not. Nov 1, 2018 · 3) Right-click on your Synaptics drivers one by one to choose Uninstall, they could be Synaptics PS/2 Port Touchpad, Synaptics SMbus Tochpad, Synaptics Pointing Device, etc. Apr 5, 2020 · Product: HP ENVY Notebook - 15-ae004nia (Touch) (ENERGY STAR) Operating System: Microsoft Windows 10 (64-Bit) Hi, I had a problem of my hp envy laptop touchpad which occurred few days ago. I switched to Dev channel just for fun. Oct 31, 2025 · Note: Do not close the update program or turn off the computer during the update process to avoid any issues with touchpad functionality. Aug 6, 2016 · The package provides the installation files for Synaptics SMBus TouchPad Driver version 19. As I told you before that old drivers might be the cause of your touchpad not working, If you haven’t updated your drivers in a long time then we recommend you update your drivers to the latest version via device manager, to update the drivers. Jun 1, 2025 · If your Synaptics SMBus Touchpad is visible in Device Manager but not functioning or configurable, here are a few steps to help resolve the issue: Check Touchpad Settings in Windows Go to Settings > Bluetooth & devices > Touchpad. 5. Here is a comprehensive guide to troubleshoot this problem: Sep 24, 2019 · My goal is for the touchpad not to work at all. My Touchpad sporadically didn`t work. Touchpad wasn't working. May 4, 2020 · After the installation of Windows 10, everything works fine until this particular update of Synaptics touchpad driver. 134. This means that an I²C bus running at less than 10 kHz will not be SMBus compliant since the SMBus devices may time out. If you installed thi Jan 29, 2019 · Synaptics TouchPad Driver 19. Since the update, my Synaptics SMbus touchpad doesn't work the way it did - 8348017 I have an HP Envy 15 Notebook and the touchpad is not working. Sometimes we disable the touchpad by pressing the shortcut key, if you don’t know about your shortcut key, you can check on your laptop manufacturer’s website, to enable the touchpad from settings. Sep 11, 2022 · I have HP Laptop - 15-di0001tx and windows 10 64 bit version 21H2, my touchpad is not working and I can't see touchpad driver anywhere under mice and other pointing devices in device manager (even after enabling 'show hidden drivers' option). Nov 17, 2020 · The Synaptics SMBus Touchpad appears with an Exclamation mark inside a yellow triangle. Oct 27, 2024 · My Hp Omen Synaptics Driver isn't working after The Windows Update V 24H2. No issues until ~Jan this year (2025). To control healthy of SynTPEnh.

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